Wash Care

How do I care for my scarf?

For best results, dry cleaning is recommended.

How do I wash my scarf?

You may handwash with care, using a liquid wool soap and warm water. Rinse well. Dry flat and reshape while still damp. Iron on silk setting.

Can I tumble dry my scarf?

Please do not tumble dry.

Buying

How do I pay online?

You may pay using most credit/debit cards via PayPal at checkout; our secure online shop uses PayPal to process payments.

You do not have to have a PayPal account to do this.

All prices and charges on our website are in GBP (£)

Delivery

How long will my order take?

Please allow up to 14 days for delivery.

How can I track my order?

Your order will be accepted once payment has cleared. We will contact you by e-mail to confirm the details and will let you know when to expect it to arrive.

Delivery within the UK will be via Royal Mail Special Delivery (£6.00 will be added to your order for P&P - UK only).

If possible, we will agree a convenient delivery day for you, as your parcel will require a signature.

Do You Ship Internationally?

Please contact us for details of European and Worldwide delivery.

Returns

Can I exchange/return my item(s)?

We hope you are happy with your purchase. If not, please contact us immediately at lesley@lesleyfrankland.co.uk. to organise an exchange or refund (excluding original postage).

We request that you take care when handling and return the products unworn, in original condition and with all labelling and packaging. It is your responsibility, and cost, to ensure they are packaged securely and recommend returning them via a recorded delivery service.

Please address to:
Lesley Frankland, Blakes, The Ridge, Little Baddow, Chelmsford, Essex CM3 4RX

Your purchase must be returned within 14 days.

We cannot refund anything we do not receive safely and in original condition.

Assuming all is as above, we will authorise a full refund, less postage, within 14 days via the original method of payment.

Colour

Are the online colours accurate?

Whilst we have done our best to show accurate colours they may vary slightly in their true form. They may also appear differently depending on your display settings.
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